DOWNLOADING & UNZIPPING ISSUES
It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during this period, you agree that we may construe this as a successful download and use of the product with no further right of redress or refund. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
Such issues should be reported to our Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
REQUESTS FOR REFUND
Requests for a refund are accepted via email at firstname.lastname@example.org within the period of 7 days after an order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. We will review your case and if found valid, we will issue a refund. INTRVU reserves the right to revise the refund policy without notice and decline any refunds.