Since INTRVU offers non-tangible, irrevocable services, we do not issue refunds once the order is completed and the invoice is sent. However, we realize that exceptional circumstance can occur. Therefore, we do honor requests for the refund on the following reasons.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: INTRVU, Elsa-Brändström-Straße 10, 69126 Heidelberg, Germany.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: INTRVU, Elsa-Brändström-Straße 10, 69126 Heidelberg, Germany.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Non-Delivery Of Services
Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Support department via email at [email protected] within 7 days from placing your purchase order. Otherwise the service will be considered delivered and availed
Downloading And Unzipping Issues
It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during this period, you agree that we may construe this as a successful download and use of the product with no further right of redress or refund. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
Although all the engagements are thoroughly planned before delivery, unexpected disruptions may occur. Such issues must be submitted for our Support team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint notification or any other notification provided by the Customer, we will offer a replacement of the service of the same or around the same value; Please be advised that we may request your assistance to identify and rectify possible issues. Failure to provide such assistance in a timely manner may result in a delayed resolution of the issue. Refusal to provide assistance will result in your inability to qualify for a refund.
Such issues should be reported to our Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our product / services with some 3rd services. We don’t guarantee that our services are fully compatible with any 3rd recommendations and we do not provide support for third-party materials..
Request For Refund
Requests for a refund are accepted via email at [email protected] within the period of 7 days after an order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. We will review your case and if found valid, we will issue a refund. INTRVU reserves the right to revise the refund policy without notice and decline any refunds.
Contact us at [email protected] for questions related to refunds and returns.